Customer Success Manager Colombia – Truora

Bogota D.C.
enero 10, 2024
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Descripción del trabajo

The objective of the Customer Success Manager (CSM) is to assist our customers in obtaining their goals using Truora’s products. The CSM will be the critical interface between Truora and our customers with overall responsibility for a long-term relationship and the retention of the account, monitoring the quality performance of our products, and solving any issue the client faces.

The CSM must be capable of anticipating customer needs, fostering strong customer relationships, and delivering solutions that ensure consistent reliable service performance. The CSM will be responsible for all business relationship management activities and must act in a leadership role within Truora. The CSM will help support the setting of long-term success plans for customers.

Responsabilidades
Ensure a correct integration of Truora´s products in the client's platform Manage all aspects of Truora’s relationship with assigned customers and act as the primary business point of contact on those accounts. Solve any issue the client faces with our platform or product. Ensure a superior customer experience on Truora's behalf and support the businesses’ NPS and renewal goals. Understand customers' business needs, expectations, and goals so profoundly that everything the CSM does is about helping them achieve/exceed those goals. Ensure effective communication and problem management occur between all Truora’s client support team members. Responsible for customer satisfaction.