The collection area has as its objective to build customer loyalty through the collection process, and instruct and support the habit of payment in our customers, we are a key piece in the growth of the company to which we belong, and we work with high-quality indexes. In each management, offering sales solutions and excellent experience in every interaction with our customers.
Our Collection Analyst will be responsible for permanently providing service to our customers in a mutichannel way, supporting their payment process, and creating a habit, Will attend to the user satisfying their needs and expectations, based on the requirements of the area, complying with the standards of quality, productivity, service, recovery goals established by the area and obligations established by the Company.
Responsabilidades
Attend and provide customer service through our digital channels and voice (emails, SMS, WhatsApp, and calls). Handle access to financial and/or confidential information and other documents entrusted to you appropriately. Possess extensive knowledge and understanding of the product, processes, and negotiation tools offered by Addi. Analyze this information and, based on it, offer the most accurate option/solution to achieve the closure of a promise of payment. Exhaust all available resources, prioritizing common sense and empathy above all during the process. Put yourself in the customer's shoes, address their needs, provide personalized and effective advice that leads to a solution. Always ensure the service experience for our customers, analyzing the context within which we are communicating beforehand to provide the appropriate treatment/follow-up to each customer. Record accurate information in the applications designed for management, following established procedures and instructions. Adhere to the rules, protocols, service manuals, procedures, and internal communications shared by the company's leaders. Timely report to your immediate supervisor about all events related to originations, commercial information, or any operational incidents that arise, in order to prevent economic, legal, and/or reputational losses to the company. Keep necessary data updated with the human resources office so that the employer can send any kind of correspondence during the term or termination of your employment contract. Therefore, your address, phone, cell, etc., must remain duly updated. Perform any other duties related to the position as deemed necessary by your immediate supervisor.
