XForce – Nubank
CompletadoDescripción del trabajo
You will have the opportunity to help reinforcing Nubank’s culture in another country, provide the best onboarding experience for the local xpeers and make sure they learn the Nubank’s way of delighting and assisting the customers, help the local team to implement the customer excellence structure and be part of the construction of an amazing local company that will bring a financial revolution in Mexico just like we are doing in Brazil.
To build a strong and diverse team is one of our most precious values, therefore your work will be decisive for our success on developing the Customer Experience Chapter in a different country.
Responsabilidades
Proactively help in tasks related to customer excellence. Map out local process and work on intuitive and clear training material for the xpeers. Onboard the team focusing on processes/technical aspects but also rich in Nubank's and Xpeer's culture. Help with adjustments, headcount model, dimensioning, quality/CSAT monitoring Roll up your sleeves and do the work that needs to be done, even when not related to customer excellence. Proactively gives constructive feedback (product, tooling, customer perception, communication). Help shaping up the first xpeers (performance, providing actionable feedback). Manipulate and analyse data to make decisions (spreadsheet, graphics, dashboards, etc). Inspire and engage people towards business objectives. Managage a family of 15+ xpeers
