V*************************o
Acerca del candidato
Business Administrator from Universidad Externado de Colombia with expertise in Digital Marketing, Data Science, and Digital Transformation. Passionate about Business Intelligence and strategic decision- making to drive business growth and operational efficiency. Skilled in customer satisfaction strategies, data-driven marketing, and process optimization. Strong adaptability, leadership, and problem-solving abilities, with a proactive and results-oriented mindset.
Educación
.
Experiencia laboral
Handle and resolve customer complaints, claims, and requests (PQRs) on service or billing, ensuring regulatory and internal compliance. Generate reports on complaint trends, billing errors, and consumption to improve operations and cut incidents by 20%. Implemented improvements in rebilling and document management, reducing response times and enhancing efficiency. Identify and resolve billing inconsistencies to ensure accuracy and prevent reprocessing.
Designed strategic plans leading to a 15% profitability increase and business expansion. Develop customer loyalty strategies, increasing customer retention and improving overall satisfaction. Optimized operations, reducing costs by 15% and aligning with international sustainability criteria.
Implemented marketing and sales strategies, increasing revenue by 15%. Optimize operations, improving efficiency while preserving the artisanal identity. Analyze market trends and consumer behavior to adjust the product portfolio, increasing demand for key products.
Processed 100+ daily transactions, ensuring accuracy and security compliance. Assist in cash registers, customer service, restocking, and organization, boosting efficiency Provided customer service improvements, increasing satisfaction and boosting sales.
